Follow up your ticket

    INTRODUCTION:


    This article is guide for how to follow up your submitted request. For example: -

    1. Add information to your request.
    2. Make your ticket status to close if your issue has been resolved.
    3. Reply additional information request by agent.


    Follow up your ticket.


    Step 1:
    Open a browser like Google Chrome and enter this link: https://support.abc-cooking.studio

    Step 2:
    Login into the system.
    For detail refer to the article: Login to ABC Ticketing System

    Step 3:
    Click on that ticket that you want to follow up on or make a change. Ticket detail will be shown in the diagram below.

    You can always refer to your ticket status whether more information is required from the assigned agent. Refer to Step 4 on how to reply messages.
    OR
    Your ticket submitted is resolved, you can mark the ticket as closed. Refer to Step 5. 



    Step 4: Add additional information to your ticket

    Write the additional information that your want to add, then click the update button to send out.


    Step 5: Change ticket status.
    Change ticket status to closed once your issue has been resolved. Or change the request issue type. Finally, click Update to update the status.




    Youtube Training Video Link: https://www.youtube.com/watch?v=q1-udSUbRvg




    Published