Abbey cannot access in Takashimaya Studio

    Introduction


    In this article, we'll guide you on how to troubleshoot no internet issue in Takashimaya Studio.


    Related Article:


    Restart the Internet Router in Takashimaya Studio


    Step 1:

    Restart the Internet Router in Studio.

    **Internet Router is located on the Cupboard behind the Reception Area**

            

    Power OFF the HP Router, Singtel Router and TP link Switch.

       

        ** For Singtel Router, just unplug the power cable on the router there. **

        ** For the HP Router and TP link Switch, the power plug as picture below. **

                            

                   


    Step 2:

    Switch ON the devices you switch off just now.

    Wait around 5 to 10 min, then power on the Singtel Router first, follow by the HP Router and the TP link switch.

    • Normally after restart need wait around 10 – 20 min for the network to recovery and back to normal.


    *Kindly log a TICKET to contact IT if the solution provided unable to solve your issue.

    Published