This article is to guide you on troubleshooting the cash drawer.
If you can print receipt but are unable to open your cash drawer or is doesn't open automatically, please refer to the steps below.
Troubleshooting Cash Drawer.
Step 1:
Check your receipt printer, if your cannot printer receipt, please proceed to read the article link below to troubleshoot tour receipt printing.
Article:
Step 2:
If your receipt printer can print the receipt, please check the cash drawer, make sure the cash drawer is not lock.
- Turning the key to 9 o'clock (left) will lock the drawer.
- Turning the key to 12 o'clock (middle) will put the drawer on standby, ready to pop open when the printer prints the receipt. This is the position you should leave it in.
- Turning the key to 3 o'clock (right) will open the drawer
If it still doesn't pop open, please check if...
- the cash drawer has obstructions or is jammed inside or out.